XCold SMS Terms & Conditions
Program and message content
XCold, LLC (“XCold”) provides recurring, non-marketing shipment and service text messages to customers, drivers, and other business contacts who choose to enroll. Messages may include dispatch instructions, pickup and delivery status, appointment changes, shipment updates, exception notices, and customer-support responses.
Enrollment and consent
Enrollment requires clear affirmative verbal consent using the SMS Consent Procedure below. Silence, an unanswered question, or an unclear response does not constitute consent. Consent is optional and is not a condition of purchasing goods or services. This consent covers shipment and service messages and does not authorize promotional or marketing texts.
Message frequency and charges
Message frequency varies with shipment and service activity. Message and data rates may apply.
Opting out
Reply STOP at any time to opt out of XCold shipment and service text messages. Once your opt-out is processed, these messages stop. A new affirmative opt-in is required before they resume.
Help and support
Reply HELP for assistance. You may also email info@xcoldchain.com or call (803) 408-4454.
Message delivery
Carriers are not liable for any delayed or undelivered messages.
Privacy
Please review our Privacy Policy for information about the collection, use, and protection of personal information and SMS opt-in data.
Additional disclosure during verbal enrollment
Before asking the consent question in the existing verbal script, provide this disclosure:
“Our SMS Terms & Conditions are available at xcoldchain.com/sms-terms-conditions/. Our Privacy Policy is available at xcoldchain.com/privacy-policy/.”
Then use the existing consent script and record the recipient’s affirmative response as described in the SMS Consent Procedure below.
Enrollment confirmation
After affirmative consent, send this enrollment confirmation:
“XCold: You’re subscribed to shipment and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.”
SMS Consent Procedure
Verbal opt-in standard for service and operational text messages.
1. Purpose
This procedure defines how XCold obtains and records consent before sending informational or service-related SMS messages to a mobile number. It applies to customers, drivers, and other business contacts who receive operational text messages from XCold.
2. Authorized message types
Messages covered by this procedure are limited to shipment and service communications, including dispatch instructions, pickup or delivery status, appointment changes, shipment updates, exception notices, and customer support. This consent does not authorize promotional or marketing messages.
3. Verbal consent
Approved script
“XCold may send text messages to this mobile number about your shipment, dispatch, pickup or delivery status, appointment changes, or service support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of purchasing goods or services. Do you agree to receive these messages?”
A clear affirmative response is required before enrollment. Silence, an unanswered question, or an ambiguous response is not consent.
4. Procedure and recordkeeping
- Confirm the mobile number with the recipient.
- Read the approved disclosure before the first non-emergency SMS is sent.
- Obtain an affirmative “yes” or equivalent response.
- Record the recipient name, mobile number, date/time of consent, and the employee or system that obtained it.
- If consent is declined or later withdrawn, mark the number as not eligible for SMS messaging.
5. Opt-out and help
STOP
Stop service-related SMS to that number after the opt-out is processed. A new affirmative opt-in is required before resuming messages.
HELP
Provide assistance through XCold’s normal dispatch or customer-service channel.
6. Consent record
Privacy policy: xcoldchain.com/privacy-policy/
Questions about this procedure: info@xcoldchain.com