Privacy and Cookie Policy
This privacy policy outlines how XCold collects, uses, and protects your Personally Identifiable Information (PII) when you visit our website, place orders, or interact with our services. PII, as described in US privacy law, includes information that can identify, contact, or locate an individual.
Information collection
When you register or place an order on our site, we may collect details such as your name, email address, phone number, and other relevant information to enhance your experience.
Information usage
We use the collected information to:
- Personalize your experience and deliver relevant content.
- Improve our website and services.
- Respond to customer service requests efficiently.
- Administer promotions, surveys, or other site features.
- Follow up after correspondence (live chat, email, or phone inquiries).
Information protection
Your personal information is stored behind secure networks and is only accessible to a limited number of individuals with special access rights. We use Secure Socket Layer (SSL) technology to encrypt sensitive information. Transactions are processed through a gateway provider and are not stored on our servers.
Cookies
We use cookies to:
- Understand and save your preferences for future visits.
- Compile aggregate data about site traffic and interactions to improve our site. You can choose to disable cookies through your browser settings, but this may affect some site functionalities.
Third-party disclosure
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties.
Third-party links
Our website does not include or offer third-party products or services.
We use Google AdSense and Google Analytics to compile data regarding user interactions with ads and website features. Users can opt out of Google’s advertising cookies by visiting the Google Ad Settings page.
California Online Privacy Protection Act (CalOPPA)
In accordance with CalOPPA, we will:
- Allow users to visit our site anonymously.
- Provide a link to our privacy policy on our home page.
- Notify users of any privacy policy changes on our Privacy Policy Page.
- Allow users to change their personal information via email or phone.
Children's Online Privacy Protection Act (COPPA)
We do not specifically market to children under 13 years old and do not knowingly collect PII from children under 13.
Fair information practices
In the event of a data breach, we will notify users within 1 business day via in-site notification. We adhere to the Individual Redress Principle, allowing individuals to pursue enforceable rights against data collectors who fail to comply with the law.
CAN-SPAM Act
To comply with the CAN-SPAM Act, we:
- Do not use false or misleading email subjects or addresses.
- Identify messages as advertisements.
- Include our business address in emails.
- Monitor third-party email marketing services for compliance.
- Honor opt-out requests promptly.
- Provide an unsubscribe link in emails.
Contact us
For any questions regarding this privacy policy, you can contact us at:
Email: info@xcoldchain.com
By using our site, you consent to our privacy policy.